TOS Web Portal

Effective Tuesday, May 28, 2024, the Port of Tampa Container Terminal will not collect demurrage on behalf of the Ocean Carriers. 

For questions or requests for mitigation of Fees:

To request a refund of fees paid, send copy of payment receipt, container(s) number, and reason for refund to  tampacustomerservice@portsamerica.com

Login to retrieve payment details: Payments

To request an LFD extension, send email to tampacustomerservice@portsamerica.com

For Ocean Carrier Demurrage inquiries use the following: 

Maersk - www.Maersk.com

COSCO - http://support.cosco-usa.com/support/home

CMA - usa.clientsolutions@cma-cgm.com

EGS - https://www.adventemodal.com/evergreen.html

OOCL - Real Time Release Login (oocl.com)

MSC - US038-NYDETENTION@MSC.COM

ZIM - www.zim.com

1. To request a fee mitigation, refund, or waiver request, please submit supporting documentation  to: TampaCustomerService@PortsAmerica.com
2. Invoice disputes—including requests for fee mitigation, refunds, or waivers—must be submitted within thirty (30) days of the demurrage invoice receipt.
3. Requests for invoice review must be submitted with supporting documentation relative to the dispute.
4. The following information is recommended to expedite the dispute resolution:
   1. A copy of the demurrage invoice
   2. Bill of Lading Number
   3. Container/Equipment Number
   4. Contact information of the disputing party
   5. Reason for the dispute (e.g., calculation error, etc.)
   6. Any pertinent information, documents, or email communications that may assist in reviewing the disputed charges
5. If a formal dispute is not submitted within thirty (30) days from invoice receipt, all applicable invoice charges will be considered valid and due for payment in full.
6. Tampa will review and complete the demurrage invoice resolution within thirty (30) days of receipt of the dispute.