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Introducing PNCT Text Alert System

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Text Keyword "pnctalerts" to 8332222890 to added as a subscriber.

1. To request a fee mitigation, refund or waiver request, please submit supporting documentation to: PNCT.disputes.demurrage@pnct.net.
2. Invoice disputes—including requests for fee mitigation, refunds or waivers—must be submitted within thirty (30) days of the demurrage invoice receipt.
3. Requests for invoice review must be submitted with supporting documentation relative to the dispute.
4. The following information is recommended to expedite the dispute resolution:
   1. A copy of the demurrage invoice
   2. Bill of Lading Number
   3. Container/Equipment Number
   4. Contact information of disputing party
   5. Reason for the dispute (e.g., calculation error, etc.)
   6. Any pertinent information, documents or email communications that may assist in reviewing the disputed charges
5. If a formal dispute is not submitted within the thirty (30) day timeframe from invoice receipt, then all applicable invoice charges will be considered valid and due for payment in full.
6. PNCT will review and complete the demurrage invoice resolution within thirty (30) days of receipt of the dispute.

Introducing the PNCT "FLEX Services" Program

Created and offered from feedback collected from the greater Port community, PNCT is introducing a new pilot we call our “FLEX Services” program. It will be available to all truckers on a 100% voluntary basis. Simply put, if our “FLEX Services” program can help you with YOUR customer, we now offer it to you, OUR customer.

Click here access our Flex Service options and place your first order! 

CURRENT “FLEX Service” Options:

• PNCT PRIORITY EARLY BIRD: Become the first set of trucks serviced when PNCT opens at 06:00.
  Only 50 slots are available each gate day. Price: $95.50 (Per Container) 

FUTURE “FLEX Services” Options Coming Soon...